Term and Conditions

Welcome to BuildCore Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.woodgardenstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

BuildCore Store primarily serves:

• Trade professionals (builders, contractors, carpenters)
• DIY enthusiasts undertaking home improvement projects
• Commercial clients in the construction industry

Our products are designed for professional and competent DIY use. By purchasing from us, you confirm you have the necessary skills or will employ qualified professionals for installation.

2. Website Use

2.1 User Obligations

When using our website, you agree to:

• Provide accurate account and order information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorised access to our systems
• Not reproduce or resell our content without permission

2.2 Intellectual Property

All content on our website (text, images, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our building materials and construction products, including:

• Architrave and mouldings
• Doors, door frames, and joinery products
• Building materials and drainage solutions
• Construction chemicals and damp proofing
• Decking and fencing materials

While we aim for accuracy, slight variations in colour or texture may occur in natural materials. Product images are representative but may not reflect exact appearance.

3.2 Product Suitability

It is your responsibility to:

• Ensure products are suitable for your intended use
• Check local building regulations before purchase
• Use appropriate safety equipment when handling materials

4. Orders & Payments

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to refuse or cancel orders (full refund provided)

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material cost changes, though we honour prices at time of order.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order. For security, we do not store payment details.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over £50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing. We ship worldwide excluding some Asian countries and remote regions.

5.2 Delivery Responsibilities

You must:

• Provide accurate delivery information
• Inspect deliveries for damage immediately
• Report any issues within 48 hours of receipt

6. Returns & Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery for most items, provided:

• Products are in original condition with packaging
• A Return Merchandise Authorization (RMA) is obtained
• Customer covers return shipping unless error is ours

6.2 Non-Returnable Items

For safety and practical reasons, we cannot accept returns of:

• Opened construction chemicals
• Custom-cut materials (e.g., bespoke door linings)
• Products with damaged original packaging

6.3 Refund Process

Refunds are processed within 5 business days of receiving returned items. Original shipping costs are non-refundable unless return is due to our error.

7. Liability & Disputes

7.1 Our Liability

Our liability is limited to the purchase price of goods. We’re not liable for:

• Consequential damages from product use
• Incorrect product selection by customer
• Events beyond our reasonable control

7.2 Dispute Resolution

We aim to resolve any issues amicably. If unresolved, disputes will be subject to English law and the exclusive jurisdiction of English courts.

8. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Us

For questions about these Terms and Conditions:

BuildCore Store
93 Mathew St, Liverpool, GB L1I 2ZM
Email: [email protected]