Privacy Policy

At BuildCore Store (“we”, “us”, or “our”), operating at www.woodgardenstore.com, we are committed to protecting the privacy of our trade professionals and DIY builders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our building materials and construction products.

1. Information We Collect

We collect the following types of information to provide and improve our trade-optimised services:

• Personal Identification: Name, email address, phone number, shipping/billing address, trade account details
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal account information
• Order Details: Purchase history of building materials, construction chemicals, or joinery products
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Correspondence regarding orders of damp proofing supplies, external doors, or other products

2. How We Use Your Information

Your data helps us deliver the professional efficiency you expect from our trade-grade services:

• Process transactions for building materials, cement & lime, or decking products
• Manage your trade account and bulk orders of blocks or builders metalwork
• Provide customer support for fencing materials or cladding product inquiries
• Improve our website functionality for both contractors and DIY customers
• Send order confirmations and shipping updates for fragile items like door frames
• Comply with legal obligations regarding international shipments

3. Data Sharing and Disclosure

We treat your data with the same care we apply to packaging architrave mouldings:

• Service Providers: Trusted partners who assist with payment processing (Visa/MasterCard), shipping, and IT security
• Legal Requirements: When necessary to comply with laws or protect our rights
• Business Transfers: In connection with any merger or sale of company assets
• With Your Consent: For any other purpose disclosed with your permission

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same diligence we apply to quality-checking floors & joinery products:

• All payment data is encrypted with 256-bit SSL technology
• We do not store complete credit card details on our servers
• Regular security audits of our systems
• Secure storage of trade account information
• Limited access to personal data among our Liverpool-based team

5. Your Rights

You have control over your information, just as you have control over your building projects:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal of your data (subject to legal requirements)
• Objection: Opt-out of certain processing activities
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies with the same precision we apply to documenting FSC-certified doors shipments:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us improve site functionality for bulk orders
• Analytics Cookies: Understand how customers navigate our product categories
• Marketing Cookies: Show relevant offers for building materials and drainage supplies

You can manage cookie preferences through your browser settings.

7. International Data Transfers

Just as we adapt packaging for global shipping, we ensure proper safeguards for international data transfers, particularly for customers outside the UK/EEA.

8. Changes to This Policy

We may update this policy as our business evolves, just as we expand our product range from damp proofing to decking materials. Significant changes will be notified through our website.

“From secure data protection in Liverpool to your job site worldwide – we handle your information with the same professionalism we apply to our building materials.”