Welcome to BuildCore Store’s FAQ section. Below you’ll find answers to common questions about our building materials, delivery services, and more. If you can’t find what you’re looking for, please contact our Liverpool-based team at [email protected].

About BuildCore Store

Who is BuildCore Store’s target customer?

We primarily serve two customer groups:

  • Trade professionals (builders, contractors, carpenters) who need reliable delivery of essential materials like Construction Chemicals, Builders Metalwork, or Damp Proofing supplies
  • Dedicated DIYers undertaking substantial home improvement projects requiring quality materials like Decking, Fencing, or bulk Cement & Lime
What’s BuildCore Store’s product focus?

We specialise in comprehensive building solutions including:

  • Structural essentials (Cement, Lime, Building Materials & Drainage)
  • Finishing products (Architrave, Dado Rail, Cladding)
  • Specialist materials (Damp Proofing, Construction Chemicals)
  • Exterior solutions (Decking, Fencing, External Doors)

Product Information

Do you offer FSC-certified timber products?

Yes, we carry FSC-certified timber options across multiple categories including Doors, Floors & Joinery, and Decking materials. All necessary certification documentation is prepared for customs clearance.

How are fragile items like External Doors packaged?

We use trade-optimized packaging with heavy-duty protection specifically designed to survive international transit. Items like External Doors and Timber Mouldings receive special reinforcement.

Can I get samples of materials like Natural Stone Paving or Acoustic Wall Panels?

Please contact our customer service team at [email protected] to discuss sample availability for specific products.

Ordering & Account

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure online payments.

Can I modify my order after placement?

Orders enter our processing system quickly. For modifications, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate changes if processing hasn’t begun.

Delivery Information

What are my delivery options?

Standard Express Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
Ideal for time-sensitive professional needs

Free Economy Shipping (Orders over £50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
Best for bulk materials and non-urgent projects

How can I track my order?

All shipments include real-time tracking. You’ll receive tracking information via email once your order dispatches, allowing you to monitor your shipment of items like Oak Veneer Skirting Boards or Construction Chemicals every step of the way.

Do you ship worldwide?

We deliver globally except to parts of Asia and select remote regions. Our systems automatically check your address during checkout to confirm deliverability.

Can I combine different product categories in one shipment?

Yes! We specialize in consolidated shipments. You can combine multiple categories like Architrave and Dado Rail into single deliveries to streamline your project logistics.

Returns & Refunds

What’s your return policy?

We accept returns within 15 days of delivery date. Items must be in original, unused condition with all packaging intact. Please contact our team to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.

Contact Information

BuildCore Store Team
93 Mathew St, Liverpool, GB L1I 2ZM
Email: [email protected]

“From the docks of Liverpool to your job site worldwide, we treat every delivery with the same care we’d want for our own building projects.”